Below we have prepared frequently asked answers for your questions. If you do not find your answer, fill free to contact our friendly support team, who are always happy to help!

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What payment methods can I use to top up my player account?

Crypto, Credit Cards, Bank Transfer. We have the most comprehensive deposit options. Please contact the support team for all the deposit options.

Why can't I make a payout?

Make sure that:

 

  • ❖ You have not reached your daily payout limit.
  • ❖ You have verified all your payment cards.
  • ❖ The amount of the payment is higher than the minimum available.
  • ❖ You have made a deposit at least once.
  • ❖ You have sent all the additional verification documents required of you.


If you have made a deposit with the previous If you do not use a payment card, you will need to verify it. To do so, please upload to your player profile or send to e-mail [email protected], a document confirming the payment (payment order) or screen from your online bank. To successfully verify a payment card, document The following information must be clearly visible:

  • ❖ Your name and surname.
  • ❖ Full account number (IBAN).
  • ❖ Partial card number.
  • ❖ Transaction with www.playjessicaalves.com.
  • ❖ In some cases, a picture of a payment card may be required.


Please send a card image or proof of payment before full card number, make sure you cover your payment when you submit your documents the middle digits of the card so that the first 6 and last 4 digits are displayed.

Do not postpone the verification of the payment method until the last moment, in case you have closed the bank the account to which the used payment card is linked may have to go to the credit institution after Receiving the required documents!

Proof of payment may vary from bank to bank.

Why can't I make a deposit?

Make sure that the correct information is entered when logging in to a player's account.
If you have registered by entering the first capital letter in your username or e-mail when logging in your player account must enter this information in the same format.
Access to your account may also be denied for other reasons:

  • ❖ Account frozen due to incorrect password entry repeatedly.
  • ❖ You have added yourself to the list of people who have been denied.
  • ❖ The necessary procedural action is taken, such as opening an account with an obvious one Fictitious personally identifiable information.

What is a random number generator, or RNG?

Random Number Generator (RNG) is a computer program that happens to be randomly generated by the results of our interactive casino games. No separate play, dice, or any other relevant action generated by the program creates unrealistic duplication or predictability. As the results are obtained completely by accident, without the possibility of manipulation, you will always get fair results.

How do I find my preferred game?

In the casino games section, we offer many different games from different game manufacturers. To make it easier Orient and find your game you want to play, you have the opportunity to search for the game not only by its name, but also using the broad
filter function by selecting different segments and parameters such as:

  • ❖ By manufacturer.
  • ❖ By number of lines.
  • ❖ According to the special features of the game.
  • ❖ After game extras.

What happens if I lose my network connection during a game?

If you have lost your connection to the Internet for a while during the game, do not worry about the bets made the score does not disappear and the game will continue when you log back in to the game. If the game, however does not resume, the game provider may have frozen the round, in which case it is safe to do so contact us, we will contact the game supplier to have the game updated and added winnings, if any, in that round.

What are Jackpot Games?

In our range of games you can find many different Jackpot games with different savings. Each performed part of the rate.
In these games, the Jackpot is calculated. All our Jackpot You can easily find games using our casino filter. You can see the jackpot savings on the card Jackpot plays as well as EGP game provider Jackpot savings are also visible on the websites on the home page.

What happens if I lose my connection during a Live Casino round?

If the player loses the network connection during the game, all bets placed remain and the game continues. If the network does not resume by a certain amount of time while playing blackjack, the cards dealt will be classified as stand and the game will continue. In cases where Live has been performed casino bet and no game is started due to network connection, the bet value will be returned to yours player account.

What is the minimum / maximum bet amount?

The minimum amount of one Bet is EUR 0.10.
The maximum amount of one Bet can be from EUR 1.00 to EUR 10,000.00 depending on the type of event.

How can I check if my bet is accepted?

As soon as you have confirmed the bet, by clicking the "Make Bet" button on the bet coupon, you will receive a confirmation if the bet has been successfully placed. Each bet you make will appear in the bet history. You can view the bets you have made in the My Bets section of your bookmaker. If, for technical or other reasons, you have not received confirmation that the bet has been accepted but the bet made in the My Bets section has been registered, the bet will be deemed to have been placed. Accepted and accepted.

Why is my bet canceled?

The most common reasons why the Sweepstakes bet is canceled and returned with a coefficient of “1” are in the following cases:

  • ❖ If the Bet was placed after the start of the event - Bets will be accepted until the start of the event. If for any reason the User has had the opportunity to place a bet after the start of the event, this Bet will be canceled regardless of the outcome of the Event (except for Live bets).
  • ❖ If an error is detected in relation to the event on which the Bet was made, the event is canceled - error in event name, coefficient or event start wording (eyes error is displayed).
  • ❖ The bet has been accepted due to an error (non-existent event, technical error, unauthorized combination of bets influencing each other, etc.).
  • ❖ The organizer is experiencing a technical error which results in incorrect odds being offered or events.
  • ❖ If the home is not completed or not played within 48 hours of the start of the game (specifically due to disqualification, interruption, withdrawal, etc.). Exceptions are Bets on Tennis where the 48 hour rule does not apply.
  • ❖ If the rules or format of the game differ from the sport internationally generally accepted norms, the Organizer reserves the right to cancel any related bets.
  • ❖ If a Bet is placed on an event that has already taken place, such as which team will win during the game the first goal or get the first point, the Organizer refunds the bet made to the User with coefficient 1 or refund the bet in the amount made. More widely and for other reasons To cancel the bet, see the TOTALIZER AND BETTING RULES section.

Why was there a delay in calculating my bet?

The rate is calculated as quickly as possible. LIVE bet results are calculated during the game until the outcome of the bet is known. Pre-match bets are usually calculated by the end of the game regardless of the type of bet and how fast the result is known for a particular rate.
Rate calculation may be delayed:

  • ❖ If the result of the bet cannot be officially confirmed (lack of information about the results, the information about the specific result of the game will differ from different sources). In this case, the Organizer reserves the right to suspend the calculation of the rate pending official confirmation of the result.
  • ❖ If technical problems occur.
  • ❖ If the event is not completed as expected (disqualification, interruption, withdrawal, etc.) in this case, if the bag is not completed or does not expire calculated within 48 hours of the start of the event, all bets will be void and paid out at odds of 1.

Why is my betting delayed or stopped?

This can happen mainly for the following reasons:

  • ❖ Client Internet connection delay.
  • ❖ The safe game limits set in the player's profile have been reached.
  • ❖ Any odds, lines and handicaps are subject to fluctuations. For LIVE bets, such fluctuations occur during the event. Live bets are confirmed in 10 seconds. If the Live odds change during the 10-second confirmation, the Live bet must be made again.
  • ❖ A large number of concurrent bets.
  • ❖ Technical glitches (interruption of transmission during broadcast, software errors, power supply problems, server malfunctions, etc.).

How accurate is the Live Match information on the website?

Every effort is made to ensure that this information is factual and correct. However, in the event of a bet, the information is considered to be informative only and the Organizer is not responsible for the accuracy of the livescore (live) result and any data that is provided on the live screen during live betting, and is not responsible for any errors in the broadcast of the event, the evaluation of the results of the event and other event attributable errors. Official information on the outcome of a sporting event will be taken into account in the bet calculation.

Why is my bet not accepted?

The most common reasons for not accepting the bet are:

  • ❖ The bet amount exceeds the maximum bet limit for the specific event / league / bets type / user.
  • ❖ The amount of the bet exceeds the limits set in the user's profile.
  • ❖ Repeated, identical or similar bets are placed on the same outcome.
  • ❖ The selected odds change or are no longer active.
  • ❖ An illegal combination of interacting bets is being created.
  • ❖ There was a delay in the customer's internet connection while betting.
  • ❖ A system error or technical failure has occurred that affects the service and its availability.

How do I participate in the new customer bonus?

To participate in our new customer bonuses, enter one of our new customer bonus codes, if required, by registering in the registration form. It is not possible to add new customer bonuses after registration, so check out our offers and their terms before registering your player account.

What do I need to do to receive bonus information?

Information about current offers is sent in various forms of communication in order to receive information about current offers of playjessicaalves.com, in our own In the profile section, in the "Profile" section, please note that you would like to receive information about the special offers by clicking on the type of communication in which It's easier to get information about current offers.

What is a risk-free rate?

A risk-free bet is a type of offer in which, using one's own means, a bet on a sporting or entertainment or political event, fulfilling all the conditions of a particular offer, in the event of loss In this case, you can receive the amount of the refund at the amount specified in the terms of the relevant offer.

Can I use the bonus multiple times?

Unless otherwise stated in the offer rules, each player can offer a offer use only once. From one account, one IP address or household offer may only be used once.

What do I need to follow to participate in the bonuses?

Please note that participation in the offers is subject to compliance with the Terms of Use and the terms of certain special offers. If the Terms of Use are followed and all the conditions of the specific offer have been successfully fulfilled, you will have the opportunity to participate and receive the offer. Any offer is for entertainment purposes only, and upon verification of compliance with the Terms of Use, the special offer and participation in future special offers weaknesses may be denied.

Why haven't I received a bonus?

Before you start participating in the offers, read the conditions of how you can receive them bonus.
There may be several reasons why the bonus for a special offer is not credited to your player account.

  • ❖ Not all required conditions of the offer have been met.
  • ❖ Incorrect offer code not entered or entered.
  • ❖ A system error has occurred.
  • ❖ You have been removed from the offers and have been notified by e-mail.

How do I register an account on playjessicaalves.com?

It's easy! Click the Register button and fill out the most convinient registration form.

Why isn't my player account verified?

To verify your player account, select one of the verifications offered on the website methods:

  • ❖ Click on email link.
  • ❖ Verify your phone number via text message.
  • ❖ Uploading a remote identification document (selfie with passport).

Checking the information may take some time. If you've done everything right and you're not there yet verified, please wait and your account will be verified soon.

Make sure you've taken all the necessary steps and sent them all the necessary documents to verify your player account.

What if I forgot my password?

If you have forgotten your password, click on the "Forgot your password?" Button and you will receive an email with a password reset link.
When entering your username and password, make sure that the you entered correctly, in the same format as when you entered your player account (lowercase / uppercase).
If you have entered your password incorrectly several times in your player account, for security reasons, will be frozen. In this situation, please contact our support to unfreeze your account service.

I've finished registering my account, but I haven't received a verification email.

Please check your email for another folder.
When registering, make sure you enter the correct email address. If, however, you are wrong email address, feel free to email us, we will change it, but you will Additional information is required.

Why can't I make a payout?

Make sure that:

  • ❖ You have not reached your daily payout limit.
  • ❖ You have verified all your payment cards.
  • ❖ The amount of the payment is higher than the minimum available.
  • ❖ You have sent all the additional verification documents required of you.

If you made a deposit with a previously unused payment card, you will need to verify it. To do this, please upload or send to e-mail [email protected], a document confirming the payment (payment order) or a screen from your Internet banks. In order to successfully verify a payment card, the following information must be clearly displayed in the document:

  • ❖ Your name and surname.
  • ❖ Full account number (IBAN).
  • ❖ Partial card number.
  • ❖ Transaction with www.playjessicaalves.com.
  • ❖ In some cases, a picture of a payment card may be required.

Please send a full picture of your card or proof of payment before sending it card number, make sure you have covered your payment cards when sending documents the middle digits so that the first 6 and last 4 digits are displayed.

Do not postpone the verification of the payment method until the last moment, in case you have closed the bank the account to which the used payment card is linked may have to go to the credit institution after Receiving the required documents!

How do I participate in the new customer bonus?

To participate in our new customer bonuses, enter one of our new customer bonus codes, if required, by registering in the registration form. It is not possible to add new customer bonuses after registration, so check out our offers and their terms before registering your player. account. You can get acquainted with the current offers HERE

How can I get bonus information?

Information about current bonuses is sent out in various ways. In order to receive information about current bonuses of playjessicaalves.com in your player's profile, in the section "Profile", note one of the types of communication in which You want to be informed about current bonuses.

How can I contact www.playjessicaalves.com for another question?

Ask your question via chat on our website or email us at [email protected] We are also callable on 29229692. Our friendly customer A support professional will be happy to assist you.
We are available every day 24/7.

What is a cache and cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you open a webpage. It helps your website remember your settings (such as language, display settings for selected website colors, etc.) that you have have chosen to view the website so that you do not have to re-enter it each time. The cache reduces the average access time to the website and increases the overall system speed.

Why clean my cache and cookies regularly?

Because the website is constantly being improved, the cookie data and / or cache stored by your browser may be out of date, and re-opening the website will not cause you to lose new content. The data or cache in the file, and the website may not work as intended.

How do I clear my memory and cookies?

Depending on the browser you are using, this information is different, but the principle is the same.

Google Chrome:

  • ❖ Click on the icon in the upper right.
  • ❖ Click More tools to clear your browser data.
  • ❖ Select Start at the top and click Clear Browsing Data.


Mozilla Firefox:

  • ❖ In the upper right corner, click on the icon and select the Options section.
  • ❖ Select Privacy & Security.
  • ❖ In the Cached Web Content section, click the Clear Now button.


Safari:

  • ❖ Click in the upper left of the Safari section, and then click section Preferences.
  • ❖ In the new window, select the Privacy section and click the Remove All Website Data ... button.
  • ❖ When prompted, click the Remove Now button.

Why isn't part of my website working?

The operation of an internet casino is highly dependent on the quality and technology of your internet connection solutions. To successfully participate in the entertainment offered by online casinos, make sure that You have good internet coverage, speed, connectivity and latency affect your entertainment experience. The offer of online casinos may be limited or incomplete on any specific devices or operating systems, and browsers, so make sure browsers have been updated, and your device supports some software.